Product Recalls & Safety Notices

At Imogen Heath Ltd, customer safety and product quality are our top priorities. If we identify a safety issue with one of our products, we take immediate action in accordance with General Product Safety Regulations (GPSR) to ensure transparency and customer protection.

On this page, you will find information about any active product recalls, including details on affected products and what steps to take if you own one. If you have any questions, our customer service team is here to help.

What is a Product Recall?

A product recall occurs when a product is found to have a safety issue or manufacturing defect that could pose a risk to customers. Unlike a standard return, which is typically due to personal preference or non-defective issues, a recall is initiated by the company to remove potentially harmful products from the market. If your product is part of a recall, it is important to follow the instructions below to ensure safety.

Current Product Recalls

(If there are no active recalls, state: "There are currently no product recalls. This page will be updated if a recall is issued)

[Product Name] – Recall Notice

  • Issue Identified:

  • Batch Number(s):

  • Purchase Period:

  • Risk Level:

  • Action Required:

What to Do if You Have an Affected Product

If you own an affected product, please follow these steps to ensure a smooth resolution:

  1. Stop Using the Product Immediately
    If the recall notice states that the product may pose a safety risk, discontinue use immediately.

  2. Check Your Product Details
    Find your product’s batch number or serial code (this is usually located on the packaging, label, or product itself). Compare it with the details provided in the recall notice.

  3. Contact Us
    If your product is affected, please reach out to our Customer Service Team for assistance:

    • Email: info@imogenheath.com

    • Phone: +44 1273 964015

    • Website: www.imogenheath.com

    • Address:
      Imogen Heath Ltd
      Studio 1, Level 5 Nth
      New England House
      New England Street
      Brighton, East Sussex, BN1 4GH

  4. Return or Dispose of the Product

    • If a return is required, we will provide a free return shipping label or arrange for a courier collection.

    • If the product needs to be disposed of safely, we will provide detailed instructions.

  5. Select Your Resolution

    • You may be eligible for a replacement, repair, or refund, depending on the recall details.

    • Our Customer Service Team will confirm the available options.

  6. Receive Your Refund, Replacement, or Repair

    • Once we receive your returned item, we will process your refund, replacement, or repair as quickly as possible.

    • We will send confirmation once your case has been fully resolved.

FAQs

How will I know if my product is affected?
We will notify affected customers via email, social media, and this webpage. If you purchased from a retailer, they may also contact you directly.

What if I’m unsure whether my product is part of the recall?
If you are unsure, please contact our Customer Service Team with your product details, and we will assist you.

How long does the recall process take?
We aim to process all returns and refunds as quickly as possible, typically within 14 days of receiving your item.

Will I need proof of purchase?
In most cases, proof of purchase is not required, but having your order details will help us process your request faster.

Where can I find more information?
For further details, please contact us at info@imogenheath.com or call +44 1273 964015.